TechnoNetPrivacy notice
This notice explains what personal data TechnoNet collects through technonet.ai and the enquiries you send us, why, and your rights under Malaysia's Personal Data Protection Act 2010 (PDPA).
Our products have their own privacy policies (for example LexBill and Gold ERP). Systems we build or support for clients are governed by our contract with each client.
1. Who we are
TechnoNet Sdn Bhd (company no. 198901005373), A-10-2, Plaza Kelana Jaya, Jalan SS 7/13A, 47301 Petaling Jaya, Selangor, Malaysia. Data Protection Officer: [email protected]. Phone and WhatsApp: 019-328 2828.
2. What we collect
- Visit statistics. We count visits with our own analytics service (Umami), which runs on TechnoNet's servers. It records the page, the referring site, browser and device type, and country. It uses no cookies and does not store your IP address.
- Server and security records. Our web server logs each request (IP address, time, page requested) for security and troubleshooting, and keeps the logs for up to 90 days. The site is delivered through Cloudflare, which processes your IP address and request details to deliver and protect the site.
- What you send us. When you contact us by email, WhatsApp or phone: your name, contact details, organisation, and what you tell us in your message.
3. Why we use it
- To reply to your enquiry, prepare proposals and tender responses, and support existing customers.
- To understand, in aggregate, which pages are useful, and to improve the site.
- To keep the site and our systems secure, and to meet our legal obligations.
We do not sell personal data, and we do not use it for advertising.
4. Who we share it with
- Cloudflare, which delivers and protects the site.
- Our email service provider, which stores the emails you send us; and WhatsApp (Meta), under its own terms, if you choose to message us there.
- Our staff in Malaysia and Brunei who handle your enquiry.
- Professional advisers and authorities, where the law requires it.
Cloudflare and email providers may process data outside Malaysia. We use providers that protect personal data to a standard comparable to the PDPA.
5. Is it compulsory?
No. Contacting us is voluntary. If you do not give us your contact details, we cannot reply to you.
6. How long we keep it
We keep enquiries as long as we need them to deal with you and for our business records, and as long as the law requires (for example, seven years for tax and company records). Visit statistics are kept in aggregate.
7. Your rights
You may ask to see the personal data we hold about you, ask us to correct it, withdraw your consent, or ask us to stop using it for a particular purpose. Write to [email protected]. We reply within 21 days.
8. Cookies and local storage
technonet.ai sets no cookies of its own. If you switch between light and dark mode, your choice is saved in your own browser and is never sent to us. Cloudflare may set a strictly necessary security cookie.
9. Security
We protect personal data with appropriate technical and organisational measures, including encrypted connections (HTTPS) and restricted access.
How TechnoNet protects systems and data →
10. Language, changes and complaints
This notice is published in Bahasa Malaysia and English. We will update it when our practices change, and show the date at the top. If you believe your rights under the PDPA have not been respected, you may complain to the Personal Data Protection Commissioner (pdp.gov.my).